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Returns management

Asset logged returns stored in preparation for disposition

Our IT equipment returns management services aim to ensure organisations with complex IT equipment returns streams achieve the maximum value possible from their assets.

Sims' asset recovery teams assist with managing a wide range of computer equipment, networking equipment, computer peripherals and other types of electronic products.

Sims' clients include many global technology companies, OEM's, electronics distributors, resellers and retailers who have complex IT equipment returns streams to manage in multiple locations.

Sims works closely with clients to ensure we deliver maximum savings and maximunm efficiencies.  We are proud to have many longstanding customers.

We have developed systems and services to accommodate all types of material streams including:

  • In-warranty returns
  • Stock rotations
  • Internal administrative equipment
  • "Demo and loan", "try and buy"
  • Exhibition and show
  • Bought out guarantee
  • Excess and obsolete
  • WEEE compliance trade ins
  • Off lease
  • Service swaps

The Sims returns management software, WebView facilitates the efficient processing of returns whilst providing you with real time reporting via a web based interface at every stage of the assessment, testing, redistribution, remarketing and recycling process.

Sims Recycling Solutions offers OEMs and distributors a comprehensive range of assessments that can be tailored to your specific requirements including:

Operator conducting screening and testing on returned IT equipment
  • Compliance with terms and conditions of sale
  • Re-use value
  • Functionality
  • Cosmetic fault codes
  • Systemic manufacturing faults 

Using the results of these assessments, your dedicated account manager will discuss with you the best value disposal option for your ICT equipment returns. These include whole equipment sales, component and parts recovery and for lower value items, materials recycling.

Sims has extensive marketing operations for recycled metals, which help offset the costs of recycling e-waste.

Recycling the commodities from redundant computer equipment, for use in manufacturing, uses less energy than extracting and processing virgin raw material. Re-use of IT products extends their lifecycle, helping to reduce the frequency of energy and resource hungry manufacturing of IT hardware.

Another benefit of choosing Sims Recycling Solutions is that you may only need one global supplier to handle your returns streams. In mainland Europe we have operations in 10 countries and partnerships another 10 countries, from Spain to Russia and from the Netherlands to Turkey. Worldwide we offer our clients more than 80 recycling locations in the Americas, Asia, Australasia and Africa and the Middle East. View the Global IT page for more information.

Email or call 0800 008 7223 to enquire about processing your returns streams.